St Mary's Surgery Practice area
Information about confidentiality
We have a legal responsibility to keep confidential all of the information held about you. The obligation that the NHS has, together with the rights that every individual enjoys, are set out in the Data Protection Act 2018 and General Data Protection Regulation (GDPR). Information about you may however need to be shared with others involved in your care from time to time - for example, with a hospital consultant or a district nurse. The sharing of medical information is specifically covered by the Act. Further information regarding the Data Protection Act and GDPR is available from reception.
We also ask that patients respect the right of other patients to privacy while in the surgery building. Please do not photograph or film other patients in the waiting area.
Information about the Freedom of Information – Publication Scheme
The Freedom of Information Act (Scotland) 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.
Our complaints procedure
Complaints about the services offered by St Mary’s Surgery are thankfully very rare, but are taken extremely seriously and are dealt with fairly and promptly.
A copy of our complaints procedure can be downloaded here.
Complaints, or compliments, should be addressed to the Practice Manager.